Modified:2023-12-07  Published:2023-12-07  Views: 659
Author: n.paul
Published in: ERP CRM
Top 10 ERP Solutions For E-Commerce And Online Retail Businesses

E-commerce and online retail businesses are one of the most popular sectors among global consumers. The invasion of Covid-19 has made everyone a little more dependent on e-commerce and online retail businesses. However, running and managing an e-commerce and online retail business is not at all an easy task.

E-commerce and online retail businesses are a subject to possess a humongous amount of data. Be it customer data or product-related data, managing all of it properly is certainly as risky as it is tough. Considering the helping hands of technology is the only way-out.

Due to huge demand from the e-commerce and online retail companies, ERP & CRM developers have started developing ERP solutions specialized for the said industry. However, there are a good number of e-commerce ERP CRM solutions available in the market, which makes it tough to choose the right and accurate e-commerce ERP CRM solution for your business.

This is why we have crafted this article. In this article, we have listed top 10 ERP solutions for e-commerce and online retail businesses. All the unique features of e-commerce ERP CRM solutions have been mentioned as well. Hence, keep reading the article to know which e-commerce ERP CRM has gained the top spot.

ecommerce and ERP

E-commerce ERP CRM statistics

E-commerce ERP CRM solution implementation has become one of the most sought out factors in current e-commerce and online retail industry. According to several e-commerce and online retail businesses, their companies have witnessed significant growth upon e-commerce ERP CRM implementation.

ecommerce erp crm statistics

Just as the above picture depicts, 31.1% of the companies have witnessed a growth in support mechanism. 20.3% of them have witnessed greater functionalities. 13.03% of them have experienced increased efficiency. These numbers suggest that e-commerce ERP CRM implementation is certainly a beneficial step to take. Thus, if you are still debating on whether to implement e-commerce ERP CRM or not, then you should certainly go with it.

Top 10 E-commerce ERP CRM systems for online retailers

In this section of the article, we have listed 10 best e-commerce ERP CRM solutions for online retailers. The list is presented in a descending format. Hence, you need to read the article till the end to know which is the best e-commerce ERP CRM solution in 2023.

10. Acumatica 

Features

  • Order management features
  • Automated sales tax generation
  • Inventory and warehouse management features
  • Seamless shipment tracking
  • Easy-to- navigate customer self-service portal

Pricing

Pricing is available upon quotation. But the prices can fall between $1,800 and $2,900 depending on the set of features chosen by the users.

 

Accelerating order processing and streamlining associated tasks such as stock refills and product exchanges, the Acumatica e-commerce ERP CRM stands as a catalyst for operational efficiency. Businesses can customize products to align with specific needs, presenting customers with relevant categorizations and promotions. The platform not only expedites configuration but also provides automated reporting, delivering valuable business insights. Acumatica serves as a comprehensive tool, addressing the intricacies of e-commerce operations. From enhancing order processing to empowering businesses with configurable product displays and automated analytics, it emerges as a versatile solution for enterprises seeking to optimize and gain actionable intelligence from their online activities.

Pros Cons
  • Easy and quick creation of shipment and sales order
  • Seamless query download and excel export
  • Inventory alerts when the stock reaches at an alarming quantity
  • Automated emailing to customers
  • Limited reporting feature availability
  • Inventory summary feature could be more prominent

 

9. Blue Link 

Features

  • Accounts payable/ receivable features
  • Contact management features with other CRM functionalities
  • Inventory management features
  • Integration with several third-party applications
  • Reporting & analytics features

Pricing

The cheapest license plan starts at $500 

 

Blue Link e-commerce ERP CRM software caters to both B2B and B2C businesses, enhancing product visibility, increasing order volumes, and ensuring secure payment processing. The platform features a highly customizable portal designed for streamlined online order management. With product matrix functionality, businesses can effortlessly handle orders and quotes, optimizing their operational efficiency. Blue Link stands as a versatile solution, providing a dynamic toolset for businesses to thrive in the digital landscape. Whether enhancing product visibility, processing payments securely, or managing orders and quotes with precision, Blue Link's e-commerce ERP software proves integral for enterprises seeking comprehensive solutions for their online operations.

Pros Cons
  • Highly customizable software
  • Very user-friendly and easy-to-navigate
  • Responsive, friendly and knowledgeable customer support team
  • Blue Link can be quite slow and buggy at times
  • User interface is outdated
  • Users complain about poor reporting

 

8. Oracle NetSuite 

Features

  • Order management features
  • Financial management features
  • Inventory management features
  • Supply chain management features
  • Availability of real-time reporting

Pricing

Pricing is available upon quotation request.

 

Oracle NetSuite empowers e-commerce and retail enterprises to streamline their supply chain, enhance inventory visibility, and simplify financial processes. A singular platform facilitates the seamless management of multiple stores, ensuring operational cohesion. The e-commerce ERP software provides comprehensive insights into activities, with customizable dashboards offering in-depth details. Supporting over 190 currencies and more than 27 languages, it caters to global scalability, enabling businesses to navigate diverse markets effortlessly. Oracle NetSuite stands as a versatile solution, harmonizing supply chain optimization, inventory management, and financial operations, making it an essential tool for businesses seeking integrated and adaptable systems in the dynamic e-commerce landscape.

Pros Cons
  • Easy data importation via CSV files
  • Performance tracking integration in dashboard
  • Global search option
  • Availability of mobile application
  • Unavailability of tele-support
  • Advanced Customer Support (ACS) could be better.

 

7. Epicor

Features

  • Easy-to-manage dealer portal
  • Order management features
  • Content management functionality
  • Financial management features
  • Availability of customer self-service portal

Pricing

Price range starts from $20/month for basic features.

 

Epicor e-commerce ERP CRM, driven by Magento, emerges as a potent e-commerce ERP CRM empowering businesses to establish dynamic web storefronts. Offering real-time visibility, it becomes a strategic ally in performance tracking, ensuring businesses stay agile. Effective customer relationship management is streamlined, fostering robust connections. The platform facilitates the seamless management of multiple web stores, augmented by certified extensions for personalized features such as recommendations, payments, and blogs. Epicor ERP not only serves as a catalyst for online commerce but also as a comprehensive solution, enhancing user experience and providing the tools necessary for businesses to thrive in the competitive digital landscape.

Pros Cons
  • Very efficient order management
  • Effective MRP scheduling
  • Easy availability of information only with a right click of the key-fields.
  • RMA and DMR functions could be better
  • Reporting feature is slow
  • Wearhouse barcoding could be better

 

6. Aptean

Features

  • Inventory management
  • Accounting management
  • Shipping management
  • Web content management
  • Promotions & discounts management

Pricing

Pricing is available upon quotation request.

 

Aptean e-commerce ERP CRM serves as a pivotal tool for process automation and error reduction across diverse sectors, including retail, e-commerce, manufacturing, and healthcare. Featuring a user-friendly interface, it elevates the shopping experience by engaging users seamlessly. This software ensures real-time product information, expediting the order fulfillment process for heightened efficiency. In addition, Aptean ERP streamlines complex accounting tasks, facilitating the reconciliation of accounts receivable. With a multifaceted approach, it caters to industries with precision, offering not just automation but a user-centric experience, making it an essential solution for businesses looking to optimize operations and enhance customer satisfaction.

Pros Cons
  • Easy to use interface
  • Can run on low maintenance
  • Very flexible and easy to be modified
  • Lack of consolidations between systems
  • Lack of APIs

Ecommerce ERP CRM

5. Intact

Features

  • Easy customer account management
  • Seamless order management & shipping
  • Financial management features
  • Inventory management features

Pricing

Pricing starts from $2000 for licensing

 

Crafted for seamless integration, Intact e-commerce ERP CRM for e-commerce simplifies staff responsibilities while enhancing customer experiences through personalized interactions. With the capability to securely oversee multiple online stores from a unified platform, it ensures centralized management. The system facilitates effective communication channels, employing SMS and built-in emails to streamline messaging processes. Intact ERP not only optimizes internal workflows but also prioritizes customer engagement, offering a comprehensive solution for businesses seeking efficiency and personalized interactions in the competitive e-commerce landscape. Its consolidated approach makes it a versatile tool, aligning operational management with enhanced customer satisfaction.

Pros Cons
  • Very customizable
  • Easily configurable
  • Reports can be run using SQL
  • Third-party integration can be quite expensive
  • Customer support could be better

 

4. Infor

Features

  • Drag and drop integration
  • Supply chain management features
  • Content management system integration
  • Product information management features
  • Availability of usage and predictive analytics

Pricing

Pricing starts from $40/user/month

 

Infor e-commerce ERP CRM offers industry-specific functionalities tailored to streamline processes in manufacturing, e-commerce, healthcare, and more. Renowned for its user-friendly interface, the integration process doesn't demand specialized technical expertise. The seamless amalgamation of this ERP with e-commerce capabilities empowers users to easily configure products according to their specific needs. Real-time access to product availability and pricing enhances operational agility, allowing businesses to make informed decisions promptly. Infor ERP stands as a versatile solution, fostering efficiency and adaptability across diverse sectors, making it a valuable asset for organizations seeking tailored and intuitive process optimization.

Pros Cons
  • Easy-to-use accounting feature
  • Job tracking feature integration
  • Seamless organization of candidate profile information
  • Missing export features in some cases
  • Financial statement generation feature could be improved

 

3. DDI system 

Features

  • Order management features
  • Seamless customer relationship management
  • Real-time reporting & analytics
  • Inventory management features
  • Financial management features

Pricing

Pricing is available upon quotation request.

 

The DDI system, an e-commerce ERP CRM, empowers businesses with streamlined management of purchases, transactions, and deliveries for enhanced efficiency. Securely store product information using role-based access, while automated task list generation further simplifies operations. The system also incorporates touch screen technology, facilitating on-the-go ordering and quote creation. With a focus on comprehensive functionality, it efficiently addresses key business functions, ensuring a seamless and secure environment. DDI's e-commerce ERP stands as a versatile solution, providing businesses with the tools to optimize their processes and adapt to the evolving demands of the market.

Pros Cons
  • Calendar view for entire company
  • Easy customer search by incorporating customer number
  • Automated sales order entry  
  • Tough to be integrated with other applications/programs
  • CRM feature could be better

 

2. SAP ERP 

Features

  • Information lifecycle management features
  • Order management features
  • Email, form, and situation templates for free
  • Personalized insights integration

Pricing

The Pricing for SAP ERP is $3,213/user ($108 per user per month as subscription) for knowledgeable License and $1,666/user ($56 per user per month as subscription) for a restricted License

 

SAP S/4HANA ERP for e-commerce, an AI-driven solution, is tailored for diverse industries such as retail, e-commerce, manufacturing, finance, sales, and supply chain. This software seamlessly integrates all business processes through intelligent process automation, ensuring holistic unification. Emphasizing data security and regulatory compliance, it stands as a robust platform. With its innovative approach, SAP S/4HANA optimizes operations, enhances efficiency, and facilitates strategic decision-making across the spectrum of business functions, making it a comprehensive solution for enterprises seeking a unified and intelligent ERP system.

Pros Cons
  • Data-driven decision making powered by analytical and reporting tools
  • Centralized database
  • Enhanced financial management
  • Can be tough to work with
  • Very costly

 

1. Tactic ERP & CRM

Features

  • Customer relationship management within an integrated interface
  • Easy order and purchase management
  • Shipping management
  • Stocks and product lot management
  • Email marketing features
  • One-tap billing and invoicing
  • Seamless third-party integration
  • Financial management features
  • Tax management
  • In-built POS

Pricing

1. Monthly subscription plan:

  • Starts from $9/user for startups
  • Starts from $19/user for business
  • Starts from $27/user for enterprise

2. Yearly subscription plan:

  • Starts from $70/user for startups
  • Starts from $148/user for business
  • Starts from $210/user for enterprise

 

Tactic ERP CRM has gained the top spot in our today’s list of 10 best e-commerce ERP CRM due to multiple reasons. It is a powerhouse, that is capable of molding itself based on the industry you have your business in. As for e-commerce and online retail businesses, it has that every feature that is required to complete the core business processes successfully. With an integration of 75+ modules, Tactic boasts a comprehensive customer relationship management functionality.

There are also effective and efficient features like order and purchase management, email marketing, tax facilities and so on. However, the best fact regarding Tactic ERP CRM is that it is offered for a free usage period of upto 9 months. That is not all. The pricing structure of the e-commerce ERP CRM is determined to be perfectly affordable by the start-ups and small or medium sized companies. Thus, if you are thinking of starting your business Tactic ERP CRM can prove to be the best choice for your business without a single doubt. You can try Tactic Demo now and check it out. Or you can also contact ALSOFT directly and book your quote.

Pros Cons
  • 75+ different modules to support your every business need
  • Incredible customer support
  • Enhanced financial management
  • Easy export and import features
  • Require training to understand completely
  • Can be tough to navigate

 

Conclusion

In conclusion, it can be established that e-commerce ERP CRM solutions are certainly on the expensive side and if you choose some of the best solutions from the list then you should be ready to spend a fortune. However, there are also cheap yet effective solutions like Tactic ERP CRM, which are budget friendly and incredibly efficient. Therefore, if you have a tight budget then it’s better to compare the price and the feature of the e-commerce ERP CRM solutions before choosing one for your business. 

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